Conversica named a Leader in The Forrester Wave™: Conversation Automation Solutions for B2B, Q1 2024
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Platform > Reports & Analytics

Conversational AI Analytics & Impact At A Glance

Monitor, compare & improve the performance of your RDAs and understand the impact of a hybrid workforce on the overall pipeline, revenue growth and customer experience.

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Why Reports & Analytics Matter

Performance Insights at Your Fingertips

Uncover opportunities to improve

Show pipeline and opportunity impact

Monitor handoffs from AI to human

Conversica empowers your revenue teams with key performance metrics and insights to monitor, compare and continually improve your conversations, engagements and conversions.

It’s not just about the number of clicks or engagements; the quality of the exchanges, efficiency of conversion and collaboration between AI and humans makes the difference.

The reporting is like the "Disney World" of reporting! Every report you can imagine is in the data base. One of the best features is seeing what customers are Hot or Need further action.
Barbara Wrench - Director of Business Development, Baker Motor Company

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The Power of Reporting

Clear View of Impact & How to Improve

Easily demonstrate the success of Revenue Digital Assistants to engage contacts, accelerate sales-ready leads and motivate customer retention & growth.

Understand Business Impact

Snapshot of the RDA’s contribution to revenue, impact on the pipeline & customer experience with clear next steps for improvement.
  • Standard reports that provide funnel, status & quality view for all messaged leads
  • Executive report with RDA’s direct revenue impact and FTE calculation of added capacity from RDA
  • Integrates with existing reporting tools to bring all data together for a comprehensive view
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Conversica Dashboard provides a snapshot of performance, hot leads and top lead sources

Compare Results

Compare conversations, campaigns & RDAs to analyze and learn what’s working best and what to change for additional impact.
  • Identify the top performers based on engagement rates, hot leads and opportunity conversion
  • Use results to continuously evolve and improve all activities
  • Easy-to-customize report to deliver just the right comparison for your business
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Compare different conversations, assistants or contacts lists to see the top performers

Monitor Collaboration Between AI & Human

Track your reps’ engagement with RDA handoffs and their responsiveness to leads that require further action.
  • Quickly view all leads awaiting action or dive into the list by rep to ensure nothing gets missed
  • Reps can jump in to end the conversation, skip straight to follow-up or reply as assistant
  • Dive into the conversation details to get context and ensure a seamless transition
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Lead manager provides an overview of each contacts and their status, filter to a particular rep to see which leads to follow up on
Get a peek at what your report might say
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Reporting Dashboard
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See how our Dashboard makes it easy for you to manage your priorities with snapshots, reports, and lists.
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Conversica’s AI Platform Capabilities
Explore Conversica’s Reports & Analytics
1
Overview Dashboard
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Snapshot of key metrics, trends and recent leads.
2
Lead Funnel
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Simple view to see where in the funnel all the leads RDAs have engaged with fall.
3
Lead Quality
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Monitor the overall health of the leads and contact list being messaged.
4
Lead Status
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Quickly assess if leads are mid-conversation or completed and the overall status.
5
Lead Detail and Actions
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Overview of leads that need attention, along with context to guide what action to take.
1
Overview Dashboard
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Snapshot of key metrics, trends and recent leads.

Customize to your key metrics

Conversica Dashboard provides a snapshot of performance, hot leads and top lead sources
2
Lead Funnel
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Simple view to see where in the funnel all the leads RDAs have engaged with fall.

See where your leads fall in the funnel

Conversica can break down the number of leads in each stage of the funnel
3
Lead Quality
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Monitor the overall health of the leads and contact list being messaged.

Quickly assess if quality is waning

Conversica Reporting allows clients to see the overall quality of the leads they have loaded
4
Lead Status
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Quickly assess if leads are mid-conversation or completed and the overall status.

Snapshot of success by status

Conversica Reporting gives clients a snap shot of where all their leads on based on the lead status
5
Lead Detail and Actions
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Overview of leads that need attention, along with context to guide what action to take.

A to-do list for reps to understand next steps

See the detail of the conversation with each contact in the Lead Manager response view

Customize to your key metrics

Conversica Dashboard provides a snapshot of performance, hot leads and top lead sources

See where your leads fall in the funnel

Conversica can break down the number of leads in each stage of the funnel

Quickly assess if quality is waning

Conversica Reporting allows clients to see the overall quality of the leads they have loaded

Snapshot of success by status

Conversica Reporting gives clients a snap shot of where all their leads on based on the lead status

A to-do list for reps to understand next steps

See the detail of the conversation with each contact in the Lead Manager response view

Frequently Asked Questions

What type of reports are available in the Conversica dashboard?

Conversica offers several out-of-the-box reports to help get you started. This includes, but is not limited to, lead quality, funnel and status reports and reports that allow you to compare the performance of conversations, RDAs, lead sources and more.

Report visuals and tables can be exported directly from our dashboard. Additionally, if you want to share a specific report in-app with other Conversica users, you can send them the URL of the report you have created and they will be able to review.

You can assign access to Conversica reporting to the specific individuals or teams you want to have access. Users with Administrator and Manager user profiles have access by defult. At this time, you cannot grant access to only specific reports, it’s either access to all reporting or none.

More Features

Explore Other Capabilities

Discover all the pieces that make our platform the most advanced in the industry.

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Integrations

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Omni Channel Multi-Language

Conversation Management

Natural Language Processing

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